Severnside

Complaints
Everyone at Severnside Housing tries to give you the best service possible. There may be times when you feel this hasn't happened. If so, we want to know about it. That way we can make sure our services improve in the future.

We have a procedure to help us deal with any complaints you may have, that can be used by any of our customers.

For full details on the process of sending us a complaint and how we deal with any complaints, you can see a our Complaints Policy here:
Suggestions & compliments
Whilst we realise the importance of dealing with our customers complaints, we are also very keen to encourage you all to pass on any suggestions you have for improving the service, or if you want to simply say 'well done' to somebody at Severnside.

Would you like to pass on a compliment or suggestion? Feel you need to make a complaint?

You can either:

Download our Complaints Form Complaints leaflet [pdf] 543KB and send it to our usual Postal Address
or
Telephone 0845 234 2424
or
Email enquiries@severnsidehousing.co.uk
or
Visit our offices in person