Although the pandemic is affecting our staffing levels, our emergency repairs service is operating as usual. If you need to report an emergency repair, call 0300 300 0059. Please bear with us as it may take more time for your call to be answered during busy times and outside office hours.
We are also committed to carrying out non-emergency repairs but our response time for these repairs is currently longer than usual. You can report non-emergency repairs 24/7 online. To allow us to dedicate our resources where they are most needed, please do not call to ask for updates about non-emergency repairs as we will contact you as soon as we have more information.
Your support and patience during this difficult time is really appreciated.
The safety and wellbeing of our customers and colleagues continues to be our number one priority.
We’re focusing all our efforts on providing essential services to our customers while following the advice from the government, NHS and Public Health England.
You can keep regularly updated here.
In these challenging times, a huge positive has been the way that people have supported each other. The anxiety and worry of coronavirus has brought out the best in many of us and the loneliness of social distancing has drawn neighbours closer together.
We love hearing great news about...
One of the most important challenges we set ourselves was to create 100 apprenticeship places...
Shrewsbury Foodbank at Barnabus makes a big difference to the lives of people and families in crisis. So when the food bank needed help, we were delighted to step in.
With flood levels rising near its riverside location, the project had to find emergency storage space for vital food...
West Mercia Police are warning Shrewsbury residents to be extra vigilant after a number of attempts to defraud people out of their banked savings have been reported. Criminals pretending to be police officers use a scam known as ‘courier fraud’ – they call members of the public and pretend they are a police officer investigating fraud.
Please be careful and pass this information on, particularly to elderly relatives or neighbours and warn them not to trust anyone who asks them for their bank details.
You can find out more on the police website - www.westmercia.police.uk
Severnside Housing
Severnside House, Brassey Road, Old Potts Way, Shrewsbury, Shropshire SY3 7FA
Registered as a Charitable Community Benefit Society (8084)
Registered with the Regulator of Social Housing (LH4325)
VAT Number: 135 5241 33
