• Learning Programme launch

    We provide over 5,500 homes
    across Shropshire and have
    ambitious plans to offer more

    Learn more about us

  • Customer Ben who attended the Prince's Trust

    We provide over 5,500 homes
    across Shropshire and have
    ambitious plans to offer more

    Learn more about us

  • Young boy smiling and holding up bags

    We provide over 5,500 homes
    across Shropshire and have
    ambitious plans to offer more

    Learn more about us

  • Customers and colleagues at Meole Fun Day

    We provide over 5,500 homes
    across Shropshire and have
    ambitious plans to offer more

    Learn more about us

  • Customers enjoying Meole Fun Day

    We provide over 5,500 homes
    across Shropshire and have
    ambitious plans to offer more

    Learn more about us

Reporting repairs

Although the pandemic is affecting our staffing levels, our emergency repairs service is operating as usual. If you need to report an emergency repair, call 0300 300 0059. Please bear with us as it may take more time for your call to be answered during busy times and outside office hours. 

We are also committed to carrying out non-emergency repairs but our response time for these repairs is currently longer than usual. You can report non-emergency repairs 24/7 online. To allow us to dedicate our resources where they are most needed, please do not call to ask for updates about non-emergency repairs as we will contact you as soon as we have more information.

Your support and patience during this difficult time is really appreciated.

Coronavirus (COVID-19) - customer advice

The safety and wellbeing of our customers and colleagues continues to be our number one priority.

We’re focusing all our efforts on providing essential services to our customers while following the advice from the government, NHS and Public Health England.

You can keep regularly updated here.

 

Report ASB

Request a repair

Get involved

Find a home

Paying my rent

Help and advice

File photograph of a tortoise (not Wally or Torty) in the grass with some daisies
8th June 2021
A pen pal project aimed at combatting the loneliness of lockdown has linked teenagers in a Walsall secondary school with residents in some of our retirement living communities across Staffordshire.

The multi-generational pen pal project is the brainchild of Sarah Wilson, Engagement and volunteer co-ordinator at Care Plus. Sarah has...

19th May 2021
Congratulations to involved customers David Spruce and Julia Stonehouse, who have been appointed to the Housing Ombudsman’s new national Resident Panel.

The panel will help develop the work of the ombudsman as well as ensuring a stronger voice for tenants. More than 600 tenants applied to join the panel, with...

2nd March 2021

In these challenging times, a huge positive has been the way that people have supported each other. The anxiety and worry of coronavirus has brought out the best in many of us and the loneliness of social distancing has drawn neighbours closer together.

We love hearing great news about...

Scam phone calls

We have become aware that some customers are receiving scam phone calls or text messages claiming to be from their local housing association. These messages are advising customers to contact their local housing association on Whatsapp.

Please note: we do not use Whatsapp as a method of communication. If you receive a call or text message that you think may be a scam, please report any concerns to us on 0300 300 0059 or enquiries@severnsidehousing.co.uk

If someone comes to your home, please:

1. Always ask for identification before letting anyone into your home. Our staff, as well as our contractors, always carry ID.

2. Don’t deal with people who don’t have proper identification with them.

3. Report any concerns to us on 0300 300 0059 or enquiries@severnsidehousing.co.uk.

4. If you feel unsafe call the police.