Complaints and customer feedback

If you want to say ‘well done’ to someone at Severnside, or you would like to pass on any suggestions to improve our services, get in touch.

Everyone at Severnside tries to give you the best service possible. There may be times when you feel this hasn't happened. If so, we want to know about it. That way we can make sure our services improve in the future.

We have a procedure to help us deal with any complaints you may have, that can be used by any of our customers.

Please take a look at our complaints and customer feedback policy or leaflet below to find out more.

How to make a complaint, compliment or comment

If you have a complaint or compliment you can let us know by completing our online form or you can:

Write to:  Severnside Housing, Brassey Road, Old Potts Way, Shrewsbury SY3 7FB

Call us:   0300 300 0059


Useful documents

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