To request a repair please call 0300 300 0059 (includes out of hours emergency repairs).
Before calling out of hours please check our request a repair page to see what is classed as an emergency repair.
Some repairs are your responsibility under the terms of your tenancy agreement. Please take a look at our repairs checklist before requesting a repair.
Some repairs are your responsibility under the terms of your tenancy agreement. Please take a look at our repairs checklist before requesting a repair.
|
Repair |
Our responsibility |
Your responsibility |
Chargeable service available |
|
Lighting in communal entrance or landing |
✔ |
|
|
|
Blocked guttering |
Cleared as part of the MOT programme |
|
|
|
Window won’t close or open |
✔ |
|
|
|
Broken shower (which we fitted) |
✔ |
|
|
|
Leaking roof |
✔ |
|
|
|
Loss of power |
✔ |
|
|
|
Problem with your hot water or heating |
✔ |
|
|
|
Decorating the outside of your home |
Completed as part of the MOT programme |
|
|
|
Repair tap or kitchen unit |
✔ |
|
|
|
Misted glass in windows |
Replaced as part of the MOT programme |
|
|
|
Blocked sink or toilet, replacement toilet seat |
|
✔ |
✔ Blocked sinks/baths |
|
Condensation |
|
✔ |
|
|
Lost key |
|
✔ |
|
|
New bulb for lighting inside your home or for your security lighting |
|
✔ |
✔ |
| Broken/smashed windows | ✔ We will make safe only | ✔ | |
|
Fixtures and fittings (e.g. curtain rails) |
|
✔ |
|
|
Minor crack in the plaster inside your home |
|
✔ |
|
|
Pest control (e.g. bees, wasps or squirrels) |
|
✔ |
|
|
Replacing a blown fuse |
|
✔ |
|
|
Damaged electrical socket (except fair wear and tear) |
|
✔ |
✔ |
|
Decorating the inside of your home |
|
✔ |
| Attachment | Size |
|---|---|
 Severnside Housing Repairs Checklist.pdf | 315.66 KB |
