Request a repair

To request a repair please call:

0300 300 0059 or 01743 285000 – during office hours. 

01743 360945 – out of hours emergency repairs.  Before calling out of hours service please check our request a repair page to see what is classed as an emergency repair.

Or email: (non-urgent repairs only).

Some repairs are your responsibility under the terms of your tenancy agreement. Please take a look at our repairs checklist before requesting a repair.



Our responsibility

Your responsibility

Chargeable service available

Lighting in communal entrance or landing



Blocked guttering

Cleared as part of the MOT programme



Window won’t close or open



Broken shower (which we fitted)



Leaking roof



Loss of power



Problem with your hot water or heating

Call PH Jones

on 0800 316 2104




Decorating the outside of your home

Completed as part of the MOT programme



Repair tap or kitchen unit



Misted glass in windows

Replaced as part of the MOT programme



Blocked sink or toilet, replacement toilet seat




We can offer advice to reduce


Lost key


We charge for replacement keys


  • gaining access and replacing lock to a timber door


  • gaining access and replacing lock to a composite door


New bulb for lighting inside your home or for your security lighting


Broken/smashed windows   ✔ We will make safe  

Fixtures and fittings (e.g. curtain rails)



Minor crack in the plaster inside your home



Pest control (e.g. bees, wasps or squirrels)



Replacing a blown fuse



Damaged electrical socket (except fair wear and tear)


Decorating the inside of your home


Home >> Contact us >> Request a repair >>