Request a repair

To request a repair please call:

0300 300 0059 or 01743 285000 – during office hours. 

01743 360945 – out of hours emergency repairs.  Before calling out of hours service please check our request a repair page to see what is classed as an emergency repair.

Or email: enquiries@severnsidehousing.co.uk (non-urgent repairs only).


Some repairs are your responsibility under the terms of your tenancy agreement. Please take a look at our repairs checklist before requesting a repair.

REPAIRS CHECKLIST

Repair

Our responsibility

Your responsibility

Chargeable service available

Lighting in communal entrance or landing

 

 

Blocked guttering

Cleared as part of the MOT programme

 

 

Window won’t close or open

 

 

Broken shower (which we fitted)

 

 

Leaking roof

 

 

Loss of power

 

 

Problem with your hot water or heating

Call PH Jones

on 0800 316 2104

 

 

 

Decorating the outside of your home

Completed as part of the MOT programme

 

 

Repair tap or kitchen unit

 

 

Misted glass in windows

Replaced as part of the MOT programme

 

 

Blocked sink or toilet, replacement toilet seat

 

Condensation

 


We can offer advice to reduce

 

Lost key

 


We charge for replacement keys

 

  • gaining access and replacing lock to a timber door

 

  • gaining access and replacing lock to a composite door

 

New bulb for lighting inside your home or for your security lighting

 

Broken/smashed windows   ✔ We will make safe  

Fixtures and fittings (e.g. curtain rails)

 

 

Minor crack in the plaster inside your home

 

 

Pest control (e.g. bees, wasps or squirrels)

 

 

Replacing a blown fuse

 

 

Damaged electrical socket (except fair wear and tear)

 

Decorating the inside of your home

 

 
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