You can request a repair by calling 0300 300 0059 (includes out of hours emergency repairs) or by completing our non-emergency repair form. Please DO NOT use this form to report emergency repairs.
Before calling out of hours please check our request a repair page to see what is classed as an emergency repair.
Some repairs are your responsibility under the terms of your tenancy agreement. Please take a look at our repairs checklist before requesting a repair.
Some repairs are your responsibility under the terms of your tenancy agreement. Please take a look at our repairs checklist before requesting a repair.
|
Repair |
Our responsibility |
Your responsibility |
Chargeable service available |
|
Lighting in communal entrance or landing |
✔ |
|
|
|
Blocked guttering |
Cleared as part of the MOT programme |
|
|
|
Window won’t close or open |
✔ |
|
|
|
Broken shower (which we fitted) |
✔ |
|
|
|
Leaking roof |
✔ |
|
|
|
Loss of power |
✔ |
|
|
|
Problem with your hot water or heating |
✔ |
|
|
|
Decorating the outside of your home |
Completed as part of the MOT programme |
|
|
|
Repair tap or kitchen unit |
✔ |
|
|
|
Misted glass in windows |
Replaced as part of the MOT programme |
|
|
|
Blocked sink, bath, shower or toilet |
|
✔ |
✔ |
|
Condensation |
|
✔ |
|
|
Lost key |
|
✔ |
✔ |
|
New bulb for lighting inside your home or for your security lighting |
|
✔ |
✔ |
| Broken/smashed windows | ✔ We will make safe only | ✔ | |
|
Fixtures and fittings (e.g. curtain rails) |
|
✔ |
|
|
Minor crack in the plaster inside your home |
|
✔ |
|
|
Pest control (e.g. bees, wasps or squirrels) |
|
✔ |
|
|
Replacing a blown fuse |
|
✔ |
|
|
Damaged electrical socket (except fair wear and tear) |
✔ |
|
✔ |
|
Decorating the inside of your home |
|
✔ |
| Attachment | Size |
|---|---|
 Severnside Housing Repairs Checklist.pdf | 362.57 KB |
Severnside Housing
Severnside House, Brassey Road, Old Potts Way, Shrewsbury, Shropshire SY3 7FA
Registered as a Charitable Community Benefit Society (8084)
Registered with the Regulator of Social Housing (LH4325)
VAT Number: 135 5241 33