We understand that anti social behaviour (ASB) can be a difficult experience. Our neighbourhood teams are committed to resolving any ASB issues as quickly as possible.
Here you can find out exactly what ASB means, how to report an issue to us and the information we’ll need from you to take action. Further information is also available in our ASB policy and dealing with ASB leaflet, which can be found below.
Anti-social behaviour (ASB) can cover a variety of issues ranging from minor neighbour disputes to serious criminal behaviour. It is defined as behaviour that is likely to cause harassment, alarm or distress.
Environmental ASB
Personal ASB
Community ASB
Attempting to resolve the problem with the person concerned is often the simplest and most effective solution.
Here are some tips:
Make a friendly visit to the person causing the problem to discuss the situation.
Try and settle the problem without ill-feeling. Explain why you are complaining and that you would appreciate the co-operation in trying to sort out the matter.
Be prepared to compromise and reach an agreement you are both prepared to stick to.
Try not to:
Get drawn into an argument.
Approach them when you are angry – calm down first.
Speak to your neighbour in a loud or aggressive manner.
Please remember – everyone has the right to lead their chosen lifestyle within the privacy of their own home. We will only take action where it is clear that this is interfering with the rights of others of the ‘quiet enjoyment’ of their home.
Please contact us to report ASB by:
Calling: 0300 300 0059
Emailing: enquiries@severnsidehousing.co.uk
Writing to:
Severnside Housing
Brassey Road
Old Potts Way
Shrewsbury, SY3 7FA
We will respond to low risk reports of ASB within three working days. High risk cases involving threats of, or actual violence, criminal damage or hate crime we will respond to within one working day and develop an action plan with the customer within two working days of this contact.
You should also contact the Police if the ASB is of a criminal nature.
If you are the victim of ASB you can report it to any of the following organisations:
Shropshire Council 0345 678 9020
West Mercia Police 0300 333 3000 or 101
Victim Support 01743 362812
Citizens Advice 0844 899 1100
Online @ Report-it.org.uk
| Attachment | Size |
|---|---|
 Housing Plus Group ASB policy.pdf | 323.57 KB |
| Dealing with anti-social behaviour leaflet.pdf | 2.4 MB |
