We understand that anti social behaviour (ASB) can be a difficult experience. Our neighbourhood teams are committed to resolving any ASB issues as quickly as possible.
Here you can find out exactly what ASB means, how to report an issue to us and the information we’ll need from you to take action.
Anti-social behaviour (ASB) can cover a variety of issues ranging from minor neighbour disputes to serious criminal behaviour. It is defined as behaviour that is likely to cause harassment, alarm or distress.
The following are some of the most common examples:-
Excessive noise (especially late at night)
Threatening or swearing at neighbours
Nuisance caused by animals
Assault or physical violence including domestic abuse
Dumping of litter or rubbish
Breaches of tenancy conditions
Racists or homophobic abuse or graffiti
Attempting to resolve the problem with the person concerned is often the simplest and most effective solution.
Here are some tips:
Make a friendly visit to the person causing the problem to discuss the situation.
Try and settle the problem without ill-feeling. Explain why you are complaining and that you would appreciate the co-operation in trying to sort out the matter.
Be prepared to compromise and reach an agreement you are both prepared to stick to.
Try not to:
Get drawn into an argument.
Approach them when you are angry – calm down first.
Speak to your neighbour in a loud or aggressive manner.
Please remember – everyone has the right to lead their chosen lifestyle within the privacy of their own home. We will only take action where it is clear that this is interfering with the rights of others of the ‘quiet enjoyment’ of their home.
Please contact us to report ASB by:
Calling: 0300 300 0059
Old Potts Way
Shrewsbury, SY3 7FA
We will respond to all complaints within 5 working days. However, serious complaints regarding racial harassment or serious ASB will be responded to urgently within 24 hours. Your Neighbourhood Officer will deal with your report of ASB.
You should also contact the Police if the ASB is of a criminal nature.
If you are the victim of ASB you can report it to any of the following organisations:
Shropshire Council 0345 678 9020
West Mercia Police 0300 333 3000 or 101
Victim Support 01743 362812
Citizens Advice 0844 899 1100
Online @ Report-it.org.uk