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My home

Within this area, you can find lots of useful information relating to your home and tenancy agreement with us.

Paying my rent

Find out the different ways you can pay your rent.

Request a repair

Contact our customer services team to request a repair.

Report ASB


Find out what is classed as ASB and how you can report it online

My tenancy

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Information about your tenancy agreement and what services we offer.

Useful leaflets and forms

We have a whole range of useful customer leaflets.

Neighbourhood officer

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Find out more about your local neighbourhood officer.


Information for our leaseholder properties.


Important news, advice and information in our customer magazine.

Repairs and maintenance checklist

Repairs and maintenance checklist
Our checklist is a handy guide to what repairs we are responsible for.

Beware of cold callers

We have become aware of people cold calling our customers in Shropshire, claiming they are from Severnside Housing.

If you are concerned that someone is acting suspiciously please:

  • Don’t deal with people who don’t have proper identification with them. Our staff, as well as our contractors, always carry ID with them.
  • Report any concerns to us on 0300 300 0059.
  • If you feel unsafe call the police on 101.

You can also find more information and advice on the Shropshire Council website

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