Fair Landlord

As a not-for-profit organisation, the rent that we receive is invested in homes and services for our customers and communities.

Our Fair Landlord approach ensures that all of our customers get a fair deal and that our spending, investment and actions are fair for all of our customers.

Being a Fair Landlord isn’t about us making cuts or reducing services.  We will look carefully at our costs and ask two simple questions:

1. Are we benefiting the majority of our customers?
2. Is this our responsibility as a Fair Landlord?

Taking this approach will ensure that we can:

• Continue to improve and enhance our services
• Deliver a great repairs and maintenance service
• Maintain investment in home improvements
• Keep building new homes
• Invest in our communities and support our customers