Fair Landlord

As a not-for-profit organisation, the rent that we receive is invested in homes and services for our customers and communities.

Our Fair Landlord approach ensures that all of our customers get a fair deal and that our spending, investment and actions are fair for all of our customers.

Being a Fair Landlord isn’t about us making cuts or reducing services.  We will look carefully at our costs and ask two simple questions:

  1. Are we benefiting the majority of our customers?
  2. Is this our responsibility as a Fair Landlord?

Taking this approach will ensure that we can:

  • Continue to improve and enhance our services
  • Deliver a great repairs and maintenance service
  • Maintain investment in home improvements
  • Keep building new homes
  • Invest in our communities and support our customers
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