As your landlord we have important legal duties and obligations.
Most of these responsibilities involve safeguarding you, your home and family.
By law, we must carry out safety checks and it’s an important condition of your tenancy that you give us access to your home to carry out these vital checks.
Within this area of our website you can find out more about the different types of safety checks we carry out and how you can help us to make sure you, your family and neighbours are kept safe.
Our safety checks include:
When we need to carry out a safety inspection we will contact you and let you know when we, or one of our contractors, will visit your home to complete the work.
If you do not keep pre-arranged safety inspection appointments and ignore other subsequent communications, we may have no alternative but to seek a possession order or injunction for access to your home.
Until any outstanding safety checks have been undertaken, we cannot carry out any planned improvements at your home and only emergency repairs will be completed.
If you need to change a safety check appointment please contact our customer services team on 0300 300 0059 as soon as possible.
Every year we spend over £64,500 on missed pre-booked appointments - money that could be spent making more home improvements.
Severnside Housing
Severnside House, Brassey Road, Old Potts Way, Shrewsbury, Shropshire SY3 7FA
Registered as a Charitable Community Benefit Society (8084)
Registered with the Regulator of Social Housing (LH4325)
VAT Number: 135 5241 33