Gas safety and servicing

As your landlord, we have a legal duty to carry out an annual safety check on gas appliances in your home. This helps to make sure that appliances are safe for you and your family. We will also check that appliances are working efficiently, which can help to reduce your fuel bills.

Useful leaflet

You can find out more about gas servicing and safety in our leaflet below.
PDF icon Gas safety and servicing.pdf2.28 MB

Gas Tag: life-saving gas safety technology

As part of our commitment to providing safe homes for customers, we install life-saving gas safety technology in our homes across Shropshire and Staffordshire.

We have partnered with technology company, Gas Tag, to use this ground-breaking tech that will help to keep families safe from the dangers of carbon monoxide poisoning.

Our contractor, Phoenix Gas Services Ltd, install the ‘gas safety tag’ in all our homes. The barcode tag is attached to the gas meter and the process of fitting the tag and collecting information about your boiler and appliances takes just 20 minutes.

Severnside customers are some of the first tenants in the country to benefit from this new technology.  Life-saving safety checks are captured using a smartphone app, allowing the work to be monitored in real time.

There is no charge to you for this additional safety feature.  Phoenix Gas Services contact you if you need a tag fitting to your gas meter.  Alternatively, a gas safety tag could be added to your meter by an operative who is undertaking planned maintenance works at your home.

If you should have any queries, please do not hesitate to contact our customer services team on 0300 300 0059.

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