Let's Talk

We are passionate about providing you with opportunities to have a real say in the services you receive.

There are a number of ways that you can get involved and share your views.  We carry out regular customer surveys and have three customer led panels which look in detail at different parts of our work and report on their findings.

  • Communications panel
  • Scrutiny panel
  • Complaints and compliments panel

These panels will enable you to share your views, so that we can learn from your experiences and improve the way that we work.

Our homes Board want to provide customers with a range of opportunities to have a real say and have promised:

  1. To listen and be influenced by the views of customers, over and above regulatory requirements.
     
  2. That our customer-led panels will be able to express their views directly to them.
     
  3. Customers will be able to influence the setting of service standards and specifications, customer facing strategies and policies.
     
  4. To receive regular feedback from customers who have recently used our services, so any service failures can be acted on quickly and we can learn from customers’ experience.
     
  5. Customers will be able to undertake reviews of our services and their views will be final.  The board will be made aware of their views and the management response.
     
  6. That the board and executive team will receive regular reports on the quality and performance of services and feedback from customers including complaints.

A new annual event bringing together our involved customers, board members, directors and colleagues is also planned to help us plan and budget for the year ahead.

You can find out more about the customer surveys we undertake and the work of our customer-led panels by click on the links to the left.

 


Register to get involved

If you would like to get involved, please register with us or contact our sustainable communities team on 0300 300 0059 or email sustainablecommunities@severnsidehousing.co.uk

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