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MyVoice - Get involved

Discover the many ways that you can share your views, get involved with your community and help us improve our services. 

We are committed to offering you a range of opportunities to share your feedback on our services, influence the decisions that are made about your home and improve the way that we work. 

In partnership with our involved customers and Homes board we have undertaken an in-depth review of customer involvement and developed MyVoice.

What is MyVoice?

MyVoice is made up of five key measures to ensure that we regularly seek customer experience feedback through our: 

  1. Scrutiny Group 

  1. Transactional surveys 

  1. STAR tracker survey 

  1. Complaints 

  1. Locality Deep Dive 

Feedback gathered from this extensive range of measures will ensure that your voice is heard and used to inform and influence service improvement recommendations. 

You can find out more about each of the five key measures listed above in the drop-down sections below. 

How do I get involved?

You don’t need any previous experience to get involved, just enthusiasm and a desire to make a difference. It’s also a great way to meet new people, gain valuable volunteering experience and boost your work-related skills. 

There are a range of different ways that you can get involved. You can join our customer-led scrutiny panel who regularly meet, share your views by completing online surveys or tell us what you think over the phone or by email. 

It’s really easy to get involved! Just complete our online form below and a member of our customer voice team will be in touch to explain how you can volunteer your time and make sure your voice is heard. 

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