Paying your rent is a key part of the tenancy agreement you have with us. It is your responsibility to make sure that your rent is paid on time – whether you pay your rent yourself or it is paid by someone else, including housing benefit.
If you are struggling to pay your rent, please talk to us. We can work together to try to ensure that you don’t fall into rent arrears and risk losing your home.
The rent that you pay covers the cost of repairs and maintenance, helps us to provide new homes in local communities and means that we can invest in improvements such as new kitchens and bathrooms.
You can view a copy of the 2020-21 rent calendar which lets you know when your rent is due and, if applicable, indicates any rent free weeks you may have.
Our reception areas are currently closed, but when we are able to welcome you back to our offices, we will be permanently withdrawing the option to pay your rent by cash.
Why have we taken this decision?
As a Fair Landlord, it is our responsibility to deliver value for money services for the majority of customers. Although only a small group of customers pay their rent in cash, it costs us in excess of £6,000 and 350 staff hours to handle and process these payments each year. This is time and money that we can use for home improvements, essential services and vital support for people in need.
You can find alternative ways to pay your rent on this page.
Most customers find that the easiest way to pay their rent is by direct debit. It is convenient and gives you the peace of mind that your rent will be paid on time. You can choose a regular payment date each month.
You can call our customer services team on 0300 300 0059 who will be able to set up a direct debit over the telephone.
Alternatively, simply print off the direct debit form below and once completed please return to Severnside Housing, Brassey Road, Old Potts Way, Shrewsbury, SY3 7FA.
| Attachment | Size |
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 Direct Debit Mandate 2015.pdf | 274.9 KB |
You can use the My Severnside service to pay your rent, check your balance and download past statements.
Standing orders offer another convenient way to pay your rent. Set up your payment using a standing order form (available from us) and make sure that you include your rent reference number. Remember, though, that you will need to adjust the payment amount when you receive your annual rent review letter to avoid overpayment or arrears.
You can pay your rent by swipe card at any of the 28,000 PayPoint terminals in convenience stores, newsagents, supermarkets, garages and Post Offices.
To locate the most convenient place for you to pay your rent in this way visit www.paypoint.com
You can also use the Allpay website to make a payment at any time.
Sign up for free by visiting www.allpayments.net
You can pay your rent over the telephone during office hours, using a debit or credit card. To do this call our customer services team on 0300 300 0059.
When calling out of hours you can make an automated payment by selecting Option 2 and being directed to Allpay.
Severnside Housing
Severnside House, Brassey Road, Old Potts Way, Shrewsbury, Shropshire SY3 7FA
Registered as a Charitable Community Benefit Society (8084)
Registered with the Regulator of Social Housing (LH4325)
VAT Number: 135 5241 33