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Paying my rent

Paying your rent is a key part of the tenancy agreement you have with us. It is your responsibility to make sure that your rent is paid on time – whether you pay your rent yourself or it is paid by someone else, including housing benefit.

If you are struggling to pay your rent, please talk to us. We can work together to try to ensure that you don’t fall into rent arrears and risk losing your home.

The rent that you pay covers the cost of repairs and maintenance, helps us to provide new homes in local communities and means that we can invest in improvements such as new kitchens and bathrooms.

You can view a copy of the 2021-22 rent calendar which lets you know when your rent is due and, if applicable, indicates any rent free weeks you may have.

Our reception areas are currently closed, but when we are able to welcome you back to our offices, we will be permanently withdrawing the option to pay your rent by cash.

Why have we taken this decision?

As a Fair Landlord, it is our responsibility to deliver value for money services for the majority of customers. Although only a small group of customers pay their rent in cash, it costs us in excess of £6,000 and 350 staff hours to handle and process these payments each year. This is time and money that we can use for home improvements, essential services and vital support for people in need.

You can find alternative ways to pay your rent on this page.

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