Looking after your home is a joint responsibility. We are responsible for most, but not all repairs.
It is your responsibility to take care of your home and to report any repairs or issues as soon as possible and allow us access to your home to undertake any necessary repairs.
Some repairs are your responsibility under the terms of your tenancy agreement. Please take a look at our repairs checklist before requesting a repair.
|
Repair |
Our responsibility |
Your responsibility |
Chargeable service available |
|
Lighting in communal entrance or landing |
✔ |
|
|
|
Blocked guttering |
Cleared as part of the MOT programme |
|
|
|
Window won’t close or open |
✔ |
|
|
|
Broken shower (which we fitted) |
✔ |
|
|
|
Leaking roof |
✔ |
|
|
|
Loss of power |
✔ |
|
|
|
Problem with your hot water or heating |
✔ |
|
|
|
Decorating the outside of your home |
Completed as part of the MOT programme |
|
|
|
Repair tap or kitchen unit |
✔ |
|
|
|
Misted glass in windows |
Replaced as part of the MOT programme |
|
|
|
Blocked sink, bath, shower or toilet |
|
✔ |
✔ |
|
Replacement toilet seat |
✔ | ||
|
Condensation |
|
✔ |
|
|
Lost key |
|
✔ |
✔ |
|
New bulb for lighting inside your home or for your security lighting |
|
✔ |
✔ |
| Broken/smashed windows | ✔ We will make safe only | ✔ | |
|
Fixtures and fittings (e.g. curtain rails) |
|
✔ |
|
|
Minor crack in the plaster inside your home |
|
✔ |
|
|
Pest control (e.g. bees, wasps or squirrels) |
|
✔ |
|
|
Replacing a blown fuse |
|
✔ |
|
|
Damaged electrical socket (except fair wear and tear) |
✔ |
|
✔ |
|
Decorating the inside of your home |
|
✔ |
| Attachment | Size |
|---|---|
 Repairs Policy.pdf | 201.81 KB |
| Severnside Housing Repairs Checklist.pdf | 362.57 KB |
Severnside Housing
Severnside House, Brassey Road, Old Potts Way, Shrewsbury, Shropshire SY3 7FA
Registered as a Charitable Community Benefit Society (8084)
Registered with the Regulator of Social Housing (LH4325)
VAT Number: 135 5241 33