Repairs & maintenance

Looking after your home is a joint responsibility.  We are responsible for most, but not all repairs.

It is your responsibility to take care of your home and to report any repairs or issues as soon as possible and allow us access to your home to undertake any necessary repairs.

As part of our Fair Landlord campaign we have recently developed the Repairs Checklist below.  Please visit our Fair Landlord page to find out more.



Our responsibility

Your responsibility

Chargeable service available

Lighting in communal entrance or landing



Blocked guttering

Cleared as part of the MOT programme



Window won’t close or open



Broken shower (which we fitted)



Leaking roof



Loss of power



Problem with your hot water or heating

Call PH Jones

on 0800 316 2104




Decorating the outside of your home

Completed as part of the MOT programme



Repair tap or kitchen unit



Misted glass in windows

Replaced as part of the MOT programme



Blocked sink or toilet, replacement toilet seat




We can offer advice to reduce


Lost key


We charge for replacement keys


  • gaining access and replacing lock to a timber door


  • gaining access and replacing lock to a composite door


New bulb for lighting inside your home or for your security lighting


Broken/smashed windows   ✔ We will make safe  

Fixtures and fittings (e.g. curtain rails)



Minor crack in the plaster inside your home



Pest control (e.g. bees, wasps or squirrels)



Replacing a blown fuse



Damaged electrical socket (except fair wear and tear)


Decorating the inside of your home



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