Repairs & maintenance

Looking after your home is a joint responsibility.  We are responsible for most, but not all repairs.

It is your responsibility to take care of your home and to report any repairs or issues as soon as possible and allow us access to your home to undertake any necessary repairs.

As part of our Fair Landlord campaign we have recently developed the Repairs Checklist below.  Please visit our Fair Landlord page to find out more.

REPAIRS CHECKLIST

Repair

Our responsibility

Your responsibility

Chargeable service available

Lighting in communal entrance or landing

 

 

Blocked guttering

Cleared as part of the MOT programme

 

 

Window won’t close or open

 

 

Broken shower (which we fitted)

 

 

Leaking roof

 

 

Loss of power

 

 

Problem with your hot water or heating

Call PH Jones

on 0800 316 2104

 

 

 

Decorating the outside of your home

Completed as part of the MOT programme

 

 

Repair tap or kitchen unit

 

 

Misted glass in windows

Replaced as part of the MOT programme

 

 

Blocked sink or toilet, replacement toilet seat

 

Condensation

 


We can offer advice to reduce

 

Lost key

 


We charge for replacement keys

 

  • gaining access and replacing lock to a timber door

 

  • gaining access and replacing lock to a composite door

 

New bulb for lighting inside your home or for your security lighting

 

Broken/smashed windows   ✔ We will make safe  

Fixtures and fittings (e.g. curtain rails)

 

 

Minor crack in the plaster inside your home

 

 

Pest control (e.g. bees, wasps or squirrels)

 

 

Replacing a blown fuse

 

 

Damaged electrical socket (except fair wear and tear)

 

Decorating the inside of your home

 

 


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