Repairs are an important part of looking after your home. Sometimes repairs are necessary because of general wear and tear, or because things go wrong and need a little extra attention.
You can request a repair by calling our customer services team on 0300 300 0059.
All repair requests are categorised as a:
EMERGENCY repair description – things that present a health and safety risk and/or cause real danger to people or property.
Timescale – attendance within four hours to make safe and complete within 24 hours
URGENT repair description – things that cause significant inconvenience but are not a health and safety risk
Timescale – within 3 working days
ROUTINE repair description – minor repairs that can be annoying but are not urgent
Timescale – 14 days